Resource Location: https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/cusp-mvpguide.pdf
Agency for Healthcare Research and Quality (AHRQ)
You can redesign your care system through technical and adaptive work to improve patient safety and eliminate preventable harm. Technical work focuses on procedural aspects of care that can be explicitly defined, such as the evidence to support a specific intervention or the definition for a ventilator-associated event (VAE). Adaptive work targets the attitudes, values, beliefs, and behaviors of the people who deliver care. The five-step CUSP process brings adaptive work into the change process and helps your team improve your unit’s safety culture. By integrating CUSP with technical interventions, your team can achieve real and sustainable improvements in safety.