Pre-recorded Learning Modules on Person and Family Engagement

Prepared by AIR for IPRO HQIC

What is Person and Family Engagement and Why Does it Matter?

PFE, and explains what partnership might look like in the hospital setting. The presentation outlines the benefits of PFE to improve care and shows how hospital staff can invite patients and families to become partners with them in direct care or in general hospital improvement. A list of resources is shared at the end of the presentation. A transcript is available to accompany the recorded presentation in the IPRO HQIC Resource Library.

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How Can Person and Family Engagement Practices Help Reduce All-Cause Harms in Hospitals?

This 14-minute presentation expands on engaging patients and families to be partners and focuses on using PFE as a quality improvement strategy that can assist in reducing all-cause harms (e.g., falls, pressure injuries, infections) in the hospital. The presentation introduces the
five PFE Best Practices required by the Centers for Medicare & Medicaid Services for hospitals enrolled in the Hospital Quality Improvement Contract (HQIC). It explains how these best practices can be implemented and applied to improve patient safety at the hospital. A list of
resources is shared at the end of the presentation. A transcript is available to accompany the recorded presentation in the IPRO HQIC Resource
Library.

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Identifying and Supporting Patient Representatives on a Quality Improvement or Patient Safety Committee

Prepared by AIR for IPRO HQIC

The September PFE Learning and Action Event explores how patient and family representatives can contribute to QI or patient safety initiatives. The one-hour session explains the roles and responsibilities of patient and family representatives and teaches hospitals how to recruit and prepare patients and family members to participate in meaningful ways on committees, including helpful onboarding resources. Patient and family representatives also share their experiences serving on committees and provide practical guidance on how to better support representatives.

Guide for Hospitals to Complete the Person and Family Engagement Assessment for the IPRO Hospital Quality Improvement Contract

Prepared by AIR for IPRO HQIC

Hospitals leaders and staff who are either providing information for, or completing the PFE Assessment, can use this guide to determine if they are implementing the five PFE Best Practices, and understand how best to choose survey responses about the five PFE Best Practices.

IPRO HQIC – June 2022 LAN: Identifying and Supporting a PFE Leader in Your Hospital

IPRO HQIC

The June PFE Learning and Action Event focuses on the roles, responsibilities, and benefits of a dedicated PFE leader in both small and large hospitals. This event explores how to create a PFE leader role using existing resources and tools, and ways in which PFE leaders can partner with hospital executives, patients, and families. PFE Leaders from IPRO HQIC hospitals share practical guidance and lessons they have learned.

Integrating Patients and Families on Quality Improvement (QI) Teams

Tom Workman, AIR

This resource offers guidance to HQIC hospitals and QI coaches on how to include patient and family advisors on hospital quality improvement (QI) teams. The resource will help hospital leaders and staff: (1) understand how patient and family members can contribute to a QI team as an advisor; (2) how to recruit patient and family advisors for a QI team; and (3) how to prepare patient and family advisors to contribute to a QI team.

IPRO HQIC March 2022 PFE LAN: Revitalizing PFE Practices after COVID

Prepared by IPRO HQIC

The March PFE Learning and Action Event focuses on how HQIC hospitals can revitalize their implementation of the five PFE Best Practices as the demands of the COVID surges begin to wane. The one-hour session offers a step-by-step approach for hospital leaders to assess and reset their PFE efforts after the pandemic. Representatives from Covenant Healthcare in Michigan share experiences and lessons learned.

“IPRO HQIC PFE LAN: Understanding the Lifecycle of a Patient and Family Advisory Council (PFAC), September, 2021”

This material was prepared by the American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC)

In this pre-recorded event, the AIR team hosts a discussion about the different stages of a PFAC, including how to identify them and how to move forward. The event features real-world examples of how hospitals have responded to the evolving needs of their PFACs. It includes a facilitated discussion about steps that all hospitals can take today to make the most of their PFACs and sustain engagement over time.

IPRO HQIC presents: The Impact of Meaningful Medication Reconciliation on ADEs, January 13, 2022

This material was prepared by The Bizzell Group (Bizzell), the Data Validation and Administrative (DVA) contractor, under contract with
the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

Hospital leaders from across the country attend the HQIC Community of Practice Call. The small, rural and critical access voice was amplified through sharing of barriers and best practices alike. Furthermore, subject matter experts shared their perspectives and their favorite resources. This resource contains a link to the Januray 13, 2021 video, presentation slides, and tools documentation.

An IPRO HQIC Webinar: Partnership in Action: Bedside Shift Change & Reporting, December 16, 2021

The American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC)

The American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC) gathered hospitals that have successfully implemented shift change huddles or bedside reporting in partnership with patients and families. This LAN event included a facilitated discussion among attendees about the top barriers to implementing this practice in their hospitals and the steps hospitals can take today to overcome those barriers. This resource includes a recording of the LAN event and accompanying slides.