IPRO HQIC Event on June 28: Partnering with Representative Patient and Family Advisors to Achieve Health Equity

This material was prepared by the American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC)

Racial, ethnic, and socioeconomic disparities in hospital safety and quality outcomes demonstrate that care is not equitable across all populations. Person and Family Engagement (PFE) is central to the HQIC and is recognized as a promising mechanism to aid in achieving equity in both quality and safety. However, some populations may not be engaged at all – or at the same level as others – in health care for various reasons. Potential barriers may preclude successful engagement of patients and families from diverse cultural, ethnic, or socioeconomic backgrounds.

This webinar will help participating hospitals in the IPRO HQIC work towards a common goal of partnering with diverse patient and family advisors who are representative of their patient population to improve patient safety for all populations.

More specifically, this webinar will help hospitals to further understand:

  • How person and family engagement (PFE) is a strategy to improve equity in both quality and safety
  • How partnering with patient and family advisors can help improve quality and safety
  • How to identify and recruit diverse patient and family advisors who are representative of the patient population 

In addition to brief presentations from subject matter experts in PFE and health equity, this event will include a facilitated discussion with and among participants and conclude with actions or steps that all hospitals can take today to begin partnering with diverse and representative patient and family advisors.

PFE 101: What is Person and Family Engagement and Why Does it Matter? Understanding the Lifecycle of a Patient and Family Advisory Council (PFAC): Learning and Action Network (LAN) Event

This material was prepared by the American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC)

In this pre-recorded event, the AIR team hosts a discussion about the different stages of a PFAC, including how to identify them and how to move forward. The event features real-world examples of how hospitals have responded to the evolving needs of their PFACs. It includes a facilitated discussion about steps that all hospitals can take today to make the most of their PFACs and sustain engagement over time.

IPRO HQIC presents: The Impact of Meaningful Medication Reconciliation on ADEs, January 13, 2022

This material was prepared by The Bizzell Group (Bizzell), the Data Validation and Administrative (DVA) contractor, under contract with
the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

Hospital leaders from across the country attend the HQIC Community of Practice Call. The small, rural and critical access voice was amplified through sharing of barriers and best practices alike. Furthermore, subject matter experts shared their perspectives and their favorite resources. This resource contains a link to the Januray 13, 2021 video, presentation slides, and tools documentation.

An IPRO HQIC Webinar: Partnership in Action: Bedside Shift Change & Reporting, December 16, 2021

The American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC)

The American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC) gathered hospitals that have successfully implemented shift change huddles or bedside reporting in partnership with patients and families. This LAN event included a facilitated discussion among attendees about the top barriers to implementing this practice in their hospitals and the steps hospitals can take today to overcome those barriers. This resource includes a recording of the LAN event and accompanying slides.

Person and Family Engagement Implementation Guides for Hospitals

Developed by the American Institute of Research (AIR) in partnership with IPRO HQIC

This resource provides hospital leaders and staff with practical, step-by-step guidance to successfully implement the 5 PFE Best Practices in the CMS-funded Hospital Quality Improvement Contract (HQIC) program. Each guide walks the user through the definition of the PFE Practice, the intent of the Practice, the benefits of partnering with patients and families to increase safety in the hospital setting, concrete examples from the field, and a list of resources to support implementation. These guides are meant to be a supplement to the Hospital Roadmap for Person and Family Engagement.

Guide Practice 1 Preadmission Planning Checklist

Guide Practice 2 Discharge Planning Checklist

Guide Practice 3 Shift Change Huddles and Bedside reporting

Guide Practice 4 Designated PFE Leader

Guide Practice 5 PFAC or Representatives on Hospital Committee

Health Disparities Road Map

Developed by American Institute of Research (AIR) in partnership with IPRO HQIC

This resource discussed how Person and Family Engagement can help hospitals achieve health Equity in Health Care Quality and Safety.

The American Institutes for Research (AIR)—a partner in the IPRO HQIC program—identified six overarching strategies to guide hospitals in meaningfully engaging patients and families in health care. This document describes how to apply these strategies in ways that can help hospitals achieve equity in care quality and safety and address barriers to uniform engagement.

Person and Family Engagement and Health Equity

Developed by American Institute of Research (AIR) in partnership with IPRO HQIC

Person and family engagement (PFE) is recognized by the Centers
for Medicare & Medicaid Services (CMS) as a promising way to
address health and health care disparities and achieve equity in
quality and safety
. Applying PFE equitably means including
patients and families from all backgrounds as equal and active
partners in their health care. Doing so can help ensure that all
patients reap the benefits of engagement in their healthcare.

Partnering with Representative Patient and Family Advisors to Achieve Health Equity

Developed by the American Institute of Research (AIR) in partnership with IPRO HQIC

This LAN event: Provides resources and assists you to increase your understanding of person and family engagement(PFE) as a strategy to improve equity in both quality and safety; recognize the importance of partnering with diverse patients and families in improving quality and safety; learn about opportunities to be more inclusive of your total patient population and respond to their preferences and needs.

Preadmissions Planning Checklist (Spanish)

This material was prepared by American Institutes for Research (AIR). It is redistributed by IPRO HQIC, a Hospital Quality Improvement Contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

HOW TO PREPARE FOR A SAFE HOSPITAL STAY”

This resource is a planning checklist for Spanish speaking patients to use prior to admission to the hospital, while admitted, and before they leave the hospital

Preadmissions Planning Checklist(English)


This material was prepared by American Institutes for Research (AIR). It is redistributed by IPRO HQIC, a Hospital Quality Improvement Contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

HOW TO PREPARE FOR A SAFE HOSPITAL STAY”

This resource is a planning checklist for patients to use prior to admission to the hospital, while admitted, and before they leave the hospital

How Person and Family Engagement Can Help Hospitals Achieve Equity in Health Care Quality and Safety

This material was prepared by American Institutes for Research (AIR). It is redistributed by IPRO HQIC, a Hospital Quality Improvement Contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

Person and family engagement (PFE) is central to the mission of PfP and is recognized as a promising mechanism to aid in achieving equity in quality and safety. The PfP 3.0 Strategic Vision Roadmap for Person and Family Engagement lays out six overarching strategies to guide
hospitals in meaningfully engaging patients and families and describes how to apply these strategies to the five PFE metrics,