Complex Care at NYC H+H: Operational Guide to Identify, Understand, and Treat High-Need Patients

NYC Health & Hospitals

This guide features open-source implementation tools which could be customized, and used to support other health system’s efforts to identify, understand, and treat patients with complex needs.
This guide provides step-by-step guidance on:
1) Risk scoring and stratification: using data and analytics to identify patients with complex needs;
2) Segmentation: combining analytics with clinical insight to understand patients with complex needs; and
3) Targeting: tailoring care models to fit needs and behaviors of patients with complex needs.

Hospital Toolkit for Adult Sepsis Surveillance

Centers for Disease Control (CDC)

This toolkit allows healthcare professionals who are interested in using the sepsis surveillance methodology from the national burden study to track healthcare facility-level sepsis incidence and outcomes using an objective
definition based on clinical data. Necessary data may be obtained and processed directly from electronic health record, but could also be obtained using manual chart review. These data may be useful for understanding the effectiveness of local sepsis prevention, early recognition, and treatment programs.

Diagnostic Safety and Quality

Agency for Healthcare Research and Quality (AHRQ)

Diagnostic errors occur in all settings of care, contribute to about 10 percent of patient deaths, and are the primary reason for medical liability claims.  AHRQ is the lead Federal agency investing in research to improve diagnostic safety and reduce diagnostic error.

  • Issue Briefs
  • Papers
  • Tools to Improve Diagnostic Safety
  • Blogs
  • Patient and Family Engagement

Antibiotic Resistance & Patient Safety Portal

Centers for Disease Control (CDC)

Interactive web-based application that was created to innovatively display data collected through CDC’s National Healthcare Safety Network (NHSN), the Antibiotic Resistance Laboratory Network (AR Lab Network), and other sources.  It offers enhanced data visualizations on Antibiotic Resistance, Use, and Stewardship datasets as well as Healthcare-Associated Infection (HAI) data.

E-QUAL Opioids Toolkits: Pain Management and Safe Opioid Use

American College of Emergency Physicians (ACEP); Emergency Quality Network (E-QUAL)

Targeted at EDs concentrating quality efforts to improving safe opioid prescribing; Safe Prescribing Poster, Opioid Checklist, Optimizing the Treatment of Acute Pain in the ED, Alternatives to Opioids, etc.

Falls Toolkit

VHA National Center for Patient Safety

The Toolkit is designed to aid facilities in developing a comprehensive falls prevention program. The Toolkit consists of a wide variety of items, please ensure that you scroll to the bottom of this page to view all the resources, such as; Post Fall Huddles, Case Studies, Falls Decision Trees, Fall Program Self-Assessment, Hip Protector Tools, Podcasts and Balance Assessment Handbook, etc.

Coronavirus (COVID-19) Partner Resources

Centers for Medicare & Medicaid Services (CMS)

The Centers for Medicare & Medicaid Services (CMS) is taking action to protect the health and safety of our nation’s patients and providers in the wake of the 2019 Coronavirus (COVID-19) outbreak.

CMS has compiled these resources to help you stay informed on CMS, HHS CDC and other materials and resources available on the COVID-19 vaccine. Please share these materials, bookmark the page, and check back often for the most up-to-date information.

Toolkit To Improve Safety for Mechanically Ventilated Patients

Agency for Healthcare Research and Quality (AHRQ)

The Toolkit To Improve Safety for Mechanically Ventilated Patients helps hospitals make care safer for mechanically ventilated patients in intensive care units (ICUs).  ICU staff can use the toolkit to apply the proven principles and methods of AHRQ’s Comprehensive Unit-based Safety Program (CUSP) to reduce complications for patients on ventilators. Such complications include ventilator-associated pneumonia, which affects as many as 20 percent of patients who are on a ventilator for more than 48 hours. The toolkit includes resources used by hospitals that participated in the AHRQ Safety Program for Mechanically Ventilated Patients project.