SERIES: IPRO HQIC Health-Related Social Needs Series

Prepared by IPRO HQIC

Addressing health-related social needs (or social drivers of health) can improve health outcomes. Health-related social needs include food insecurity, housing instability, transportation needs, utility difficulties, and interpersonal safety.

Join IPRO QIN-QIO for the Health-Related Social Needs Series to learn, collaborate, share best practices and lessons learned on how best to screen for, capture information about, and address social needs.

  • Engage in interactive sessions where participants learn about health-related social needs and specific issues when screening, collecting, and addressing this information.
  • Participate in a collaborative forum to share best practices, challenges, and lessons learned, including ways to streamline reporting to CMS.
  • Share tools, resources, and other material with your peers.

This series is comprised of six sessions from 12 to 12:45 pm ET on:

  • September 13
  • October 11
  • November 8
  • December 13
  • January 10
  • February 14

April 18, 2023 LAN Event – Using TAP Strategy for HAI Reduction: CAUTI, CLABSI, C. Diff, MRSA

Prepared by IPRO HQIC

Join us for a webinar featuring subject matter experts from the Centers for Disease Control and Prevention (CDC) to learn about a comprehensive strategy to reduce hospital acquired infections (HAI). The Targeted Assessment for Prevention (TAP) Strategy is a CDC-developed framework for quality improvement that uses data to drive interventions that will prevent healthcare-associated infections. The TAP strategy targets healthcare facilities and specific units within facilities that have a disproportionate burden of HAIs so that prevention efforts can be prioritized and implemented where they will have the greatest impact. Our speakers will discuss the latest updates in the strategy and tools, including adaptation for smaller facilities.

Your Worst Day: Emergency Preparedness and Response Educational Series

Prepared by IPRO HQIC

For healthcare workers, it is not of question of if, but when an emergency will strike. Emergencies can take many forms and are among the most disruptive experiences that healthcare workers might encounter. Being prepared not only saves lives, but can prevent financial and property loss, and ensure the safety and well-being of entire communities. Having a plan helps staff, patients, families, and residents know what to do, where to go, and how to keep themselves safe during an emergency, and ensures access to essential information and equipment. This Emergency Preparedness and Response Series, told through the lens of those who have experienced emergencies in their settings, will help you prepare and train for emergencies, and anticipate potential hazards when an emergency occurs.

Session 1 April 20, 2023  12 -1:00 PM ET When Things Get Real!

Watch the Recording

In this real-world presentation, healthcare providers who have firsthand experience with emergency events will share their stories and insights to aid listeners in their own emergency planningIn this session participants will:
·Identify key components of emergency plans.
·Recognize, in comparison to the stories shared, if their emergency plans and staff are prepared for a real event.
·Apply actions and insights prompting review of their own EPPs.
Tracy Pate,
Public Health Emergency Preparedness Specialist
Stacey Radcliffe, LNHA
Larkin Chase, MD

Session 2 April 27, 2023 12 – 1:00 PM ET You Don’t Know What You Don’t Know

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Collaboration is the key to success in preparing for and navigating an actual emergency. Hear the stories of those who have managed the emergency response during Hurricane Michael, a category 3-4 storm in October 2018, to ensure safety and success through collaboration with other organizations and partners.In this session participants will:
·Recognize community partners who can have a positive impact on preparations and planning.
·Consider potential partners that should be brought into your organization’s plan.
Seth Maxwell
Archibald Hospital, Thomasville, GA
Julie Miller
Phoebe Memorial Hospital, Albany, GA
Sandi Cole
FEMA Resource Specialist
Health Care Coalition Member

Session 3 May 4, 2023 12 – 1:00 PM ET The Impact of Trauma

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Community response to emergencies, whether fire, flood or natural disasters, can be traumatizing and harrowing for family, residents, patients and staff. The impact can be lasting, causing transfer trauma and even higher mortality for people living with dementia. This discussion will offer insights and strategies to lessen the impact.In this session participants will:
· Recognize the impact of traumatic emergencies on family, residents, patients and staff.
· Identify preparations, education and training that might be needed now to mitigate problems during or after an emergency.
Vince Gildone-EMS Chief

Sue Anne Bell

Session 4 May 11, 2023 12 – 1:00 PM ET The Media at Your Door

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Our final session provides the opportunity to share, ask and hear from experts and other participants related to handling both local and national media and cameras right outside your doorIn this session participants will:
· Discuss some of the challenges and mitigation strategies they experience
· Dealing with media and rumor control
· Communicating with families, dealing with challenging situations, when the story turns negative on social media
Staff policies for social media use
Tracy Pate,
Public Health Emergency Preparedness Specialist
Steve Bosso, Assistant Fire Chief, Twinsburg

How to Rebuild, Reengage and Reenergize Your Patient and Family Advisory Council (PFAC)

Prepared by IPRO

In recent months, hospitals have begun to reengage their Patient and Family Advisory Councils (PFACs) after the adverse impact that the COIVD-19 pandemic had on their healthcare systems, including the ability to have in-person PFAC meetings. As a result, some hospital PFACs are even better and stronger than ever before. Wills Memorial Hospital, a 25-bed critical access hospital (CAH) located in Washington, GA will present on the rebuilding and reenergizing of their PFAC, identifying and prioritizing several key areas of concern, and implementing projects based on greatest need.


  • Explain the five Patient and Family Engagement metrics and other key measures of the Hospital Quality Improvement Contractor (HQIC) program.
  • Discuss the PFAC infrastructure and the importance of listening to the patient’s voice to improve patient care.
  • Illustrate how one hospital implemented training for the patient care team based on PFAC discussions and how the training has improved quality outcomes.

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Watch Video

Patient Stories Collection: Infectious Diseases

Compiled by IPRO HQIC

The following are websites where you can find patient stories related to infectious diseases:

1. Infectious Diseases Society of America (IDSA). IDSA Home [Internet]. Patient Stories: The Faces of Antimicrobial Resistance; [cited 2023 Aug 8]. Available from:

2. Pew Charitable Trusts. The Pew Charitable Trusts | The Pew Charitable Trusts [Internet]. True Stories of Antibiotic Resistance; 2017 Nov 13 [cited 2023 Aug 8]. Available from:

3. National Foundation for Infectious Diseases (NFID). NFID [Internet]. Real Stories, Real People – NFID; [cited 2023 Aug 8]. Available from:

4. Sepsis Alliance [Internet]. Faces of Sepsis; [cited 2023 Aug 11]. Available from:

5. Summa Health | Nonprofit Healthcare System in Akron, Ohio [Internet]. Infectious Disease Patient Stories | Summa Health; [cited 2023 Aug 11]. Available from:

6. Cleveland Clinic [Internet]. Infectious Disease Patient Stories | Cleveland Clinic; [cited 2023 Aug 11]. Available from:

7. St. Jude Children’s Research Hospital [Internet]. Infectious Diseases Treatment Patient Stories; [cited 2023 Aug 11]. Available from:

8. Patient Stories and Patient Safety [Internet] CDC. Published September 13, 2023. [Cited September 18, 2023]. Available from:

9. COVID-19 Patient Stories. [Internet] [Cited September 18, 2023]. Available from:

10. HQIC Antibiotic Stewardship Workgroup: Clostridioides difficile Module. [Internet] IPRO NQIIC. [Cited September 18, 2023]. Available from:

IPRO HQIC Fall and Injury Prevention: A 6-Part Webinar Series

Prepared by IPRO in collaboration with Dr. Pat Quigley

Falls represent a major public health problem around the world and continue to be the most common adverse event in healthcare settings. The IPRO Hospital Quality Improvement Contractor (HQIC), in collaboration with Dr. Pat Quigley, Nurse Consultant, invites you to participate in a patient safety webinar program beginning May 3, 2023.

The Fall and Injury Prevention webinar series features six monthly webinars, each followed by open forum/coaching sessions from May through October 2023.

IPRO HQIC PFE LAN: Applying PFE Best Practice 5 to Reducing Unplanned Readmissions, June 2023

Prepared by IPRO HQIC

The June PFE Learning and Action Event focuses on ways the implementation of patient and family advisory councils, or the inclusion of patient and family advisors on hospital committees, can be applied to your hospital’s efforts to reduce unplanned readmissions.

Communicating With Doctors and Nurses While in the Hospital: A Tool for Patients and Family Caregivers to Improve Patient Safety

Prepared by the IPRO HQIC Patient Safety Committee

Two-way communication between clinicians and patients plays a critical role in delivering high-quality care and ensuring a positive experience. Developed by the IPRO HQIC Patient Safety Committee*, the goal of this tool is to help patients and their care partners clearly communicate with their healthcare team. Patients can use this tool to plan for and document conversations with a doctor or nurse. The tool has three sections: (1) a set of communication tips for patients; (2) a guide to help patients plan for conversations with their healthcare team; and (3) suggestions for how patients can use their notes from conversations with their health care team. Clinicians can also use this tool to invite and encourage patients to communicate clearly with their healthcare team so that they are partners in their care.

*The IPRO HQIC Patient Safety Committee is composed of patients, family caregivers, and quality improvement specialists from states participating in the IPRO HQIC. 

Buprenorphine for Pain: A Transition Guide from Full Agonist Opioid Prescriptions

Prepared by IPRO

Buprenorphine for Pain: A Transition Guide from Full Agonist Opioid Prescriptions is a tool intended to aid clinicians in switching patients off of full opioid agonists to buprenorphine, a partial mixed opioid agonist for pain management.

The information presented in this document should not be considered medical advice and is not a substitute for individualized patient or client care and treatment decisions.

AHA Series: Social Determinants of Health

Prepared by the American Hospital Association (AHA)

The AHA is working to support hospitals and health systems as they address social determinants of health, eliminate health care disparities and provide comprehensive care to every patient in every community—all of which improve community health.

This series is organized by topic, and currently includes modules for: food, housing, transportation, health behaviors, violence, and more.

Fall and Injury Prevention: Enhancing Capacity- Reengineering Fall and Fall Injury Programs: Infrastructure, Capacity and Sustainability

May 3, 2023 @ 2:00 pm – 3:00 pm

Prepared by IPRO HQIC in collaboration with Dr. Pat Quigley

Falls represent a major public health problem around the world and continue to be the most common adverse event in healthcare settings.The IPRO Hospital Quality Improvement Contractor (HQIC), in collaboration with Dr. Pat Quigley, Nurse Consultant, invites you to participate in a patient safety webinar program beginning May 3, 2023.

The Fall and Injury Prevention webinar series features six monthly webinars, each followed by open forum/coaching sessions.

This program is appropriate for direct healthcare providers, managers, administrators, risk managers, educators, and researchers of any discipline who are involved in fall and fall injury prevention programs.

Your participation will

  • Support organizational systems and teams to expand program infrastructure and capacity.
  • Help you redesign your fall prevention and injury reduction program; Complement your evaluation program; and
  • Provide access to an online learning community to increase exchange of experiences, innovations, and best practice implementations.