Partnering with Patients and Families During the COVID-19 Pandemic

American Institutes for Research (AIR) and IPRO Hospital Quality Improvement Contractor (HQIC)

The American Institutes for Research (AIR) and the IPRO HQIC hosted the March 2021 Patient and Family Engagement (PFE) webinar, titled Partnering with Patients and Families During the COVID-19 Pandemic.

During this 45-minute interactive event, the AIR team provided an overview of five PFE best practices and described how engaging patient and families can help both patients and clinical staff address the emergency. The event featured real-world examples of how hospitals are partnering with patients and families during the COVID-19 pandemic. The event will include time for a discussion among attendees about opportunities and lessons learned in partnering with patients and families around this all-consuming crisis.

Webinar Materials:

March 30: Partnering with Patients and Families During the COVID-19 Pandemic – IPRO QIN-QIO

Pressure Injury- Learning and Action Network (LAN) May 24th 2021

IPRO & Telligen Hospital Quality Improvement Contractors (HQICs)

The LAN included:

  • A presentation of aggregated results from the IPRO & Telligen HQIC Hospital Baseline Assessment specific to pressure injury
  • An interactive discussion with quality and performance improvement subject matter experts on pressure injury identification, prevention, and management.

Attendees had the opportunity to discuss:

  • Pressure injury challenges in small rural and critical access hospitals (in general and with COVID-19)
  • Approaches to overcome these challenges, including patient and family engagement and health equity strategies.

Hospitals left “in action” with a variety of strategies and 17 salient resources for the front-line to further efforts in All-Cause Harm (Pressure Injury) prevention and management.

Partnering with Representative Patient and Family Advisors to Achieve Health Equity

Developed by the American Institute of Research (AIR) in partnership with IPRO HQIC

This LAN event: Provides resources and assists you to increase your understanding of person and family engagement(PFE) as a strategy to improve equity in both quality and safety; recognize the importance of partnering with diverse patients and families in improving quality and safety; learn about opportunities to be more inclusive of your total patient population and respond to their preferences and needs.

Exploring Sepsis Strategies-Part 2: Care Coordination & Preventing Sepsis-Related Readmissions

This material was prepared by Telligen in partnership with IPRO HQIC, the Hospital Quality Improvement Contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS)

This is the second session in a two-part series Webinar on Sepsis from September 30 11 PT 12 MT 1 CT 2 EDT. View the recording, as well as the questions and answers presentation slide deck.

This session focuses on preventing sepsis-related harm and avoidable readmissions using effective care coordination and hand-off strategies to the next level of care provider.

HQIC Webinar, November 4, 2021: Antibiotic Stewardship During A COVID Pandemic

This material was prepared by the IPRO NQIIC, a Network of Quality Improvement and Innovation Contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS)

This resources includes a recording and presentation slides from a November Webinar on Antibiotic Stewardship During the Covid Pandemic.

Antibiotic Stewardship (AS) is a national priority aimed at optimizing the use of antibiotics to effectively treat infections, protect patients from harms caused by unnecessary antibiotic use, and combat antibiotic resistance. Hospital AS Programs and teams have been challenged during the COVID pandemic to manage both viral and bacterial infections in patients for extended lengths of stay.

An IPRO HQIC Webinar: Partnership in Action: Bedside Shift Change & Reporting, December 16, 2021

The American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC)

The American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC) gathered hospitals that have successfully implemented shift change huddles or bedside reporting in partnership with patients and families. This LAN event included a facilitated discussion among attendees about the top barriers to implementing this practice in their hospitals and the steps hospitals can take today to overcome those barriers. This resource includes a recording of the LAN event and accompanying slides.

IPRO HQIC presents: The Impact of Meaningful Medication Reconciliation on ADEs, January 13, 2022

This material was prepared by The Bizzell Group (Bizzell), the Data Validation and Administrative (DVA) contractor, under contract with
the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

Hospital leaders from across the country attend the HQIC Community of Practice Call. The small, rural and critical access voice was amplified through sharing of barriers and best practices alike. Furthermore, subject matter experts shared their perspectives and their favorite resources. This resource contains a link to the Januray 13, 2021 video, presentation slides, and tools documentation.

Preadmissions Planning Checklist (Spanish)

This material was prepared by American Institutes for Research (AIR). It is redistributed by IPRO HQIC, a Hospital Quality Improvement Contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

“HOW TO PREPARE FOR A SAFE HOSPITAL STAY”

This resource is a planning checklist for Spanish speaking patients to use prior to admission to the hospital, while admitted, and before they leave the hospital

National Healthcare Safety Network (NHSN)Patient Safety Analysis Resource

Centers for Disease Control and Prevention

The NHSN application provides various options that allow NHSN users to analyze their surveillance data. The resources listed on the link above are intended to help you use the analysis tool, and interpret data analyzed from the Patient Safety Component of NHSN.

Patient Safety Analysis Quick Reference Guides

Centers for Disease Control and Prevention

These quick reference guides were created to help you understand, modify, and interpret your data using the NHSN application’s various analysis output (report) options for the NHSN Patient Safety Component. These guides serve as companions to the “Introduction to NHSN Analysis” training slide set.

8 Lessons from a Covid-19 Surge Hot Spot

Institute of Healthcare Improvement (IHI)

This resource discusses surge preparedness and 8 key takeaways or lessons learned by a major healthcare system who was at the epicenter of the US Covid crisis. Even the most sophisticated trend analysis can only estimate how health care systems need to prepare for taking care of higher numbers of patients with COVID-19. Many across the globe are drawing on the best information available to date to guide preparations for an expected surge of patients in need of hospital-level care.

Guidance for Planning Vaccination Clinics Held at Satellite, Temporary, or Off-Site Locations

Centers for Disease Control and Prevention

The purpose of this resource is to provide guidance to assist with jurisdictional planning and implementation of satellite, temporary, or off-site vaccination clinics by public and private vaccination organizations. Other users may include public health preparedness professionals. The guidance primarily focuses on clinical considerations for planning a vaccination clinic, including vaccine storage, handling, administration, and documentation. 

Hospital Operations Toolkit for COVID-19

U.S Department of Health and Human Services

This toolkit was designed as a single source of information for hospital emergency managers and planners preparing to manage large numbers of patients during the COVID-19 pandemic. Some information may be applicable to other hospital personnel and non-hospital settings. The toolkit is comprised of four primary sections and covers considerations from before patients arrive at a hospital to after they are discharged and is designed for users to easily navigate to desired information.

HPH Risk Identification and Site Criticality (RISC) Toolkit 1.0

U.S. Department of Health and Human Services

The Healthcare and Public Health (HPH) Risk Identification and Site Criticality (RISC) Toolkit is an objective, data-driven all-hazards risk assessment that can be used by public and private organizations within the HPH Sector to inform emergency preparedness planning, risk management activities, and resource investments. The RISC Toolkit provides owners/operators in the HPH Sector with nationally recognized standards-based evaluation criteria in an easy-to-follow, guided format.

Person and Family Engagement and Health Equity

Developed by American Institute of Research (AIR) in partnership with IPRO HQIC

Person and family engagement (PFE) is recognized by the Centers
for Medicare & Medicaid Services (CMS) as a promising way to
address health and health care disparities and achieve equity in
quality and safety. Applying PFE equitably means including
patients and families from all backgrounds as equal and active
partners in their health care. Doing so can help ensure that all
patients reap the benefits of engagement in their healthcare.