Reliability Culture Implementation Guide

Michigan Health & Hospital Association, Illinois Health and Hospital Association, Wisconsin Hospital Association, Minnesota Hospital Association

Purpose: The Reliability Culture Implementation Guide combines the five principles of high reliability organizations (HROs) with elements of safety culture. This guide is broadly intended for executive level to frontline staff. Tools are available throughout this guide to support and advance the work done within high reliability.

Your Guide to Controlling & Managing Pain After Surgery

MHA Keystone Center

Provides education to patients related to:

  • Understanding surgical pain
  • Understanding pain after surgery
  • Questions to ask before surgery, after surgery and before discharge
  • Tools to help manage pain
  • Keeping track of pain medications and frequency
  • Common pain medication side effects

Partnering with Patients and Families to Strengthen Approaches to the Opioid Epidemic

Institute for Patient and Family Centered Care (IPFCC)

This whitepaper showcases the many opportunities for patients, families, and individuals with lived experience to collaborate in shaping and implementing policies and programs related to the opioid epidemic. While work in this area is evolving, several “spotlight examples” provide a starting point for thinking about new strategies and opportunities and reflect existing structures that can be utilized and expanded to accelerate the process of building meaningful partnerships.

Creating a Culture of Safety for Opioid Prescribing: Handbook for Healthcare Executives

Centers for Disease Control and Prevention (CDC)

Healthcare executives have an important role in creating a culture for safer opioid prescribing. This handbook contains insights and advice from healthcare executives and quality improvement leaders from four different health systems representing urban, suburban and rural settings. They share their experiences engaging internal and external stakeholders, working across interdisciplinary teams, leveraging data to inform efforts, implementing training and educational efforts, and much more. Sections include:

  • The Value of Evidence-Based Opioid Prescribing
  • Collecting and Using Data
  • Engaging with External Stakeholders
  • Establishing Policies and Standards that Support Safer Opioid Prescribing Practices
  • Training and Educating Providers
  • Supporting the Continuum of Care

Hospital Roadmap for Person and Family Engagement (PFE): Achieving the Five PFE Best Practices to Improve Patient Safety and Health Equity

American Institutes for Research (AIR)/IPRO HQIC

This PFE Roadmap provides practical guidance to help hospitals implement five PFE best practices:

  1. Implementation of a planning checklist for patients who have a planned admission
  2. Implementation of a discharge planning checklist
  3. Conducting shift change huddles and bedside reporting with patients and families
  4. Designation of a PFE leader in the hospital
  5. Active Person and Family Engagement Committee or other committees where patients are represented and report to the board

Patient Family Advisory Councils Toolkit

Colorado Hospital Association

With the shift in the health care landscape from volume to value, more hospitals are engaging patients in their everyday hospital activities. Like any profession, learning from the consumer can provide great insight on how to provide better service. Integrating patient and family advisory councils (PFACs) within the hospital setting is an excellent approach to learn from patients and increase the quality of care delivered in a hospital. The toolkit underscores PFAC support with quality and safety, patient satisfaction, patient outcomes and market share.

MODERNIZING HEALTH CARE TO IMPROVE PHYSICAL ACCESSIBILITY

Centers for Medicare and Medicaid Services (CMS)

The resources in this inventory include guidance on how to increase physical accessibility of medical services, tools to assess your practice or facility’s accessibility for individuals disabilities, and tips and training materials to support efforts to reduce barriers and improve quality of care. This document is intended to provide recommendations on how to improve accessibility in order to improve quality of care for patients with disabilities.