Pre-recorded Learning Modules on Person and Family Engagement

Prepared by AIR for IPRO HQIC

What is Person and Family Engagement and Why Does it Matter?

PFE, and explains what partnership might look like in the hospital setting. The presentation outlines the benefits of PFE to improve care and shows how hospital staff can invite patients and families to become partners with them in direct care or in general hospital improvement. A list of resources is shared at the end of the presentation. A transcript is available to accompany the recorded presentation in the IPRO HQIC Resource Library.

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How Can Person and Family Engagement Practices Help Reduce All-Cause Harms in Hospitals?

This 14-minute presentation expands on engaging patients and families to be partners and focuses on using PFE as a quality improvement strategy that can assist in reducing all-cause harms (e.g., falls, pressure injuries, infections) in the hospital. The presentation introduces the
five PFE Best Practices required by the Centers for Medicare & Medicaid Services for hospitals enrolled in the Hospital Quality Improvement Contract (HQIC). It explains how these best practices can be implemented and applied to improve patient safety at the hospital. A list of
resources is shared at the end of the presentation. A transcript is available to accompany the recorded presentation in the IPRO HQIC Resource

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Identifying and Supporting Patient Representatives on a Quality Improvement or Patient Safety Committee

Prepared by AIR for IPRO HQIC

The September PFE Learning and Action Event explores how patient and family representatives can contribute to QI or patient safety initiatives. The one-hour session explains the roles and responsibilities of patient and family representatives and teaches hospitals how to recruit and prepare patients and family members to participate in meaningful ways on committees, including helpful onboarding resources. Patient and family representatives also share their experiences serving on committees and provide practical guidance on how to better support representatives.

Guide for Hospitals to Complete the Person and Family Engagement Assessment for the IPRO Hospital Quality Improvement Contract

Prepared by AIR for IPRO HQIC

Hospitals leaders and staff who are either providing information for, or completing the PFE Assessment, can use this guide to determine if they are implementing the five PFE Best Practices, and understand how best to choose survey responses about the five PFE Best Practices.

IPRO HQIC – June 2022 LAN: Identifying and Supporting a PFE Leader in Your Hospital


The June PFE Learning and Action Event focuses on the roles, responsibilities, and benefits of a dedicated PFE leader in both small and large hospitals. This event explores how to create a PFE leader role using existing resources and tools, and ways in which PFE leaders can partner with hospital executives, patients, and families. PFE Leaders from IPRO HQIC hospitals share practical guidance and lessons they have learned.

Integrating Patients and Families on Quality Improvement (QI) Teams

Tom Workman, AIR

This resource offers guidance to HQIC hospitals and QI coaches on how to include patient and family advisors on hospital quality improvement (QI) teams. The resource will help hospital leaders and staff: (1) understand how patient and family members can contribute to a QI team as an advisor; (2) how to recruit patient and family advisors for a QI team; and (3) how to prepare patient and family advisors to contribute to a QI team.

STRIVE Infection Control Training

Centers for Disease Control (CDC)

The CDC/STRIVE curriculum was developed by national infection prevention experts led by the Health Research & Educational Trust (HRET) for CDC. Courses address both the technical and foundational elements of healthcare-associated infection (HAI) prevention. Courses can be taken in any order. Each course has 1 or more modules. Individual modules can be used for; new employee training, annual infection prevention training, and/or periodic training.

Antibiotic Resistance & Patient Safety Portal

Centers for Disease Control (CDC)

Interactive web-based application that was created to innovatively display data collected through CDC’s National Healthcare Safety Network (NHSN), the Antibiotic Resistance Laboratory Network (AR Lab Network), and other sources.  It offers enhanced data visualizations on Antibiotic Resistance, Use, and Stewardship datasets as well as Healthcare-Associated Infection (HAI) data.

IPRO HQIC March 2022 PFE LAN: Revitalizing PFE Practices after COVID

Prepared by IPRO HQIC

The March PFE Learning and Action Event focuses on how HQIC hospitals can revitalize their implementation of the five PFE Best Practices as the demands of the COVID surges begin to wane. The one-hour session offers a step-by-step approach for hospital leaders to assess and reset their PFE efforts after the pandemic. Representatives from Covenant Healthcare in Michigan share experiences and lessons learned.

Strategy 4: Care Transitions From Hospital to Home: IDEAL Discharge Planning

Agency for Healthcare Research and Quality (AHRQ)

Discharge from hospital to home requires the successful transfer of information from clinicians to the patient and family to reduce adverse events and prevent readmissions. Engaging patients and families in the discharge planning process helps make this transition in care safe and effective. Strategy 4: Care Transitions From Hospital to Home: IDEAL Discharge Planning highlights the key elements of engaging the patient and family in discharge planning.

Guide to Patient and Family Engagement in Hospital Quality and Safety

Agency for Healthcare Research and Quality

Research shows that when patients are engaged in their health care, it can lead to measurable improvements in safety and quality.  To promote stronger engagement, the Agency for Healthcare Research and Quality (AHRQ) developed a guide to help patients, families, and health professionals work together as partners to promote improvements in care. This guide focuses on four primary strategies for promoting patient/family engagement in hospital safety and quality of care:

  • Encourage patients and family members to participate as advisors.
  • Promote better communication among patients, family members, and health care professionals from the point of admission.
  • Implement safe continuity of care by keeping the patient and family informed through nurse bedside change-of-shift reports.
  • Engage patients and families in discharge planning throughout the hospital stay.

“IPRO HQIC PFE LAN: Understanding the Lifecycle of a Patient and Family Advisory Council (PFAC), September, 2021”

This material was prepared by the American Institutes for Research (AIR) and the IPRO Hospital Quality Improvement Contractor (HQIC)

In this pre-recorded event, the AIR team hosts a discussion about the different stages of a PFAC, including how to identify them and how to move forward. The event features real-world examples of how hospitals have responded to the evolving needs of their PFACs. It includes a facilitated discussion about steps that all hospitals can take today to make the most of their PFACs and sustain engagement over time.