Hospital Roadmap for Person and Family Engagement (PFE): Achieving the Five PFE Best Practices to Improve Patient Safety and Health Equity

American Institutes for Research (AIR)/IPRO HQIC

This PFE Roadmap provides practical guidance to help hospitals implement five PFE best practices:

  1. Implementation of a planning checklist for patients who have a planned admission
  2. Implementation of a discharge planning checklist
  3. Conducting shift change huddles and bedside reporting with patients and families
  4. Designation of a PFE leader in the hospital
  5. Active Person and Family Engagement Committee or other committees where patients are represented and report to the board

MODERNIZING HEALTH CARE TO IMPROVE PHYSICAL ACCESSIBILITY

Centers for Medicare and Medicaid Services (CMS)

The resources in this inventory include guidance on how to increase physical accessibility of medical services, tools to assess your practice or facility’s accessibility for individuals disabilities, and tips and training materials to support efforts to reduce barriers and improve quality of care. This document is intended to provide recommendations on how to improve accessibility in order to improve quality of care for patients with disabilities.

REaL Data Collection Toolbox

Prepared by Qsource and Qlarant for the IPRO Hospital Quality Improvement Contractors (HQIC), Centers for Medicare & Medicaid Services Quality Improvement and Innovation Group

This Learning Toolbox focuses on healthcare facilities collecting data on race, ethnicity, and language preference (REaL) as an important component of the provision of equity in the healthcare setting. It includes a quick primer on data collection, and provides links to articles, tools, and resources to educate providers on the importance of knowing the diverse patient population for which they provide care.

Best Practice Strategies for Organizational Health Equity

Adapted from HSAG by IPRO QIN-QIO HQIC, Network of Quality Improvement and Innovation Contractors (NQIIC), Centers for Medicare & Medicaid Services Quality Improvement and Innovation Group

This resource provides best practice strategies, tasks, and tools for each of the seven Health Equity Organizational Assessment (HEOA) categories.

COVID-19 Resources on Vulnerable Populations

Centers of Medicare and Medicaid Services (CMS), Office of Minority Health (OMH)

The Centers for Medicare & Medicaid Services Office of Minority Health (CMS OMH) has compiled the following Federal resources on the 2019 Novel Coronavirus (COVID-19) to assist our partners who work with those most vulnerable—such as older adults, those with underlying medical conditions, racial and ethnic minorities, rural communities, and people with disabilities.

Re-Engineered Discharge (RED) Toolkit

Agency for Healthcare Research and Quality (AHRQ)

A variety of forces are pushing hospitals to improve their discharge processes to reduce readmissions. Researchers at the Boston University Medical Center (BUMC) developed and tested the Re-Engineered Discharge (RED). Research showed that the RED was effective at reducing readmissions and posthospital emergency department (ED) visits. The Agency for Healthcare Research and Quality contracted with BUMC to develop this toolkit to assist hospitals, particularly those that serve diverse populations, to replicate the RED.

Designing and Delivering Whole-Person Transitional Care; The Hospital Guide to Reducing Medicaid Readmissions

Agency for Healthcare Research and Quality (AHRQ)

Reducing readmissions is a national priority for payers, providers, and policymakers seeking to improve health care and lower costs. Readmissions are a significant issue among patients with Medicaid. The Agency for Healthcare Research and Quality (AHRQ) commissioned this guide to identify ways evidence-based strategies to reduce readmissions can be adapted or expanded to better address the transitional care needs of the adult Medicaid population. The guide has been field tested by individual hospitals and groups of hospital quality improvement collaboratives. Based on a series of coaching and feedback calls with hospitals, the second release of this guide has been updated to provide updated tools and clearer guidance on who should use the tools and what to do with the output of the tools. It also offers new tools that can be used in the day-to-day working environment of hospital-based teams and cross-setting partnerships.

Hospital Guide to Reducing Medicaid Readmissions Toolbox

Agency for Healthcare Research and Quality (AHRQ)

Offers in depth information about the unique factors driving Medicaid readmissions and a step-by-step process for designing a locally relevant portfolio of strategies to reduce Medicaid readmissions. Toolkit includes patient and family interview process.