Reliability Culture Implementation Guide

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This material was prepared by Michigan Health & Hospital Association, Illinois Health and Hospital Association, Wisconsin Hospital Association, and Minnesota Hospital Association. It is redistributed by IPRO HQIC, a Hospital Quality Improvement Contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS).

The Reliability Culture Implementation Guide combines the five principles of high reliability organizations (HROs) with elements of safety culture. The Reliability Culture Implementation Guide was created to provide resources for healthcare organizations, with an emphasis on safety culture, regardless of where they are in their high reliability journey. This guide is not a step-by-step
process, but rather a guide that helps facilities after completing an initial assessment.